MASSACHUSETTS AUTO INSURANCE GUIDE
Massachusetts Claims Handling, PIP Payment Duties, Bad Faith & Chapter 93A/176D
This guide will address Massachusetts standards governing PIP claim handling, insurer investigation and communication, coverage decisions, settlement practices, unfair or deceptive insurance practices under Chapters 93A and 176D, demand requirements, and related remedies.
Publication review note — September 17, 2026. Verify current G.L. c. 93A and c. 176D, PIP payment statutes, regulations, demand procedures, available remedies, and controlling appellate decisions before publication.
VictimsGuide 