Privacy Notice
This Privacy Notice ("Notice") explains how VictimsGuide.com will collect, use, disclose, and protect personal information as your designated agent to request insurance disclosures. This Notice applies to individuals who visit our website or interact with our services (collectively referred to as "Users," "you," or "your"). We are committed to protecting your privacy and complying with all applicable privacy laws and regulations, including the Colorado Privacy Act.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information you provide: When you request our services or use our platform, you will provide personal information such as your name, address, email address, and phone number. You will disclose information related to your auto incident, your insurance policy details, and information you may have from the other driver(s).
1.2 Automatically collected information: When you visit our website or use our platform, we may automatically collect certain information, such as your IP address, browser type, device identifiers, and browsing activity.
2. Use of Personal Information
We may use personal information for the following purposes:
2.1 Providing and improving services: We use personal information to provide our services to process requests for disclosures, authenticate users, and improve the functionality and security of our platform.
2.2 Compliance with legal obligations: We may use personal information to comply with applicable laws, regulations, and legal processes.
2.3 Communication and support: We may use personal information to communicate with you, respond to your inquiries or requests, and provide customer support.
2.4 Marketing and promotions: With your consent, we may use personal information to send you promotional materials, updates, or newsletters related to our services. You can opt out of receiving such communications at any time.
3. Sharing and Disclosure of Personal Information
We expect to share personal information with the following parties:
3.1 Auto Insurance Companies, their claims agents, legal counsel, and their employees and contractors who manage claims resolution. They are all committed to preserve confidentiality and privacy in the context of performing claims investigation and their process.
3.2 Service providers: We may engage trusted third-party service providers to perform functions and services on our behalf, such as data storage, customer support, or technical infrastructure. These providers are obligated to maintain the confidentiality and security of personal information.
3.3 Legal and regulatory compliance: We may disclose personal information to comply with applicable laws, regulations, legal processes, or government requests.
3.4 Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, personal information may be transferred as part of the transaction. We will ensure that the recipient provides an adequate level of data protection.
4. Security of Personal Information
We maintain appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or storage system is entirely secure, and we cannot guarantee the absolute security of your personal information.
5. Your Rights
As a user, you may have certain rights regarding your personal information. These rights may include:
5.1 Access and rectification: You have the right to access and correct inaccuracies in your personal information stored with us.
5.2 Data portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller.
5.3 Withdrawal of consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time. Please note that withdrawing consent may affect your ability to access or use certain features of our services.
5.4 Erasure: In certain circumstances, you may have the right to request the erasure of your personal information held by us.
5.5 Objection to processing: You may have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
6. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us so that we can take appropriate action.
7. Colorado Privacy Act
As a Colorado resident, you may have additional rights and protections under the Colorado Privacy Act (CPA). The CPA provides certain rights, such as the right to opt out of the sale of personal information and the right to access, correct, or delete your personal information. For more information on how we handle your personal information and your rights under the CPA, please refer to our separate Colorado Privacy Notice.
8. Updates to this Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Notice on our website or through other communication channels. We encourage you to review this Notice periodically.
9. Contact Us
For questions, concerns, or requests regarding this Privacy Notice, or the processing of your personal information, please contact us at:
IntegraVault LLC, dba VictimsGuide.com
Effective: February 2, 2025